Support
FAQ
How do thomastech’s SLAs for uptime and response times compare to OEM standards, and what are the contingency plans?
thomastech guarantees 99.9% uptime and typically respond to critical issues within one hour. We use redundant systems and clear escalation procedures to handle failures, ensuring minimal downtime compared to OEM services.
How is redundancy implemented in critical components to ensure seamless failover?
thomastech designs redundancy using models like N+1 or 2N for power supplies, cooling systems, and network connections. We regularly test failover procedures so that backup systems activate automatically in the event of a failure.
What technical benchmarks are used to decide if an aging server should be refurbished or replaced?
We evaluate CPU performance, memory capacity, disk I/O, and error rates. If targeted upgrades can restore performance to current needs cost-effectively, refurbishment is recommended; otherwise, replacement is advised.
How does thomastech manage component obsolescence in TPM contracts and extend hardware lifecycles?
thomastech continuously monitors equipment performance and predicts component failures. We schedule timely upgrades or replacements within TPM contracts to keep systems current and extend the overall hardware lifecycle.
What testing methods does thomastech use during the server refurbishment process?
We employ stress tests, load tests, regression tests, and standard benchmarking tools to measure CPU, memory, disk I/O, and network performance. We also perform compatibility tests to ensure refurbished servers integrate well with existing environments.
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