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Third-Party Maintenance Providers: What They Are and Why You Need One

The conventional way of handling IT Equipment that is still in use is the Original Equipment Manufacturer (OEM). It is crucial to know what OEM Services are and why TPM emerged as a solution to understand TPM better. The need for TPM stems from the shortcomings and downfalls of OEM, making it all the more essential to know why OEM fails to deliver.

Understanding the Downside of OEM and the emergence of a Solution

The Business Plan of OEM has evolved over time. Today, OEM operates by purchasing a Product from an IT Manufacturer, rebranding and then selling them to End-users. There are many reasons why people go for OEM Services. OEM reduces the Cost of Production. IT Assets such as Servers, Network Equipment like Routers, Modems etc have fans and other parts which should get worn out with use. If your Equipment is under Warranty, you contact your OEM Provider to replace those components with better ones. It is reasonable to opt for Maintenance Services from where you got your Equipment as you think they know better about it than anyone else. Therefore, you rely on your OEM Provider to take care of IT Maintenance.

However, most OEM Service Providers increase the Maintenance Prices annually by at least 15% for the first 5 years of Equipment's Purchase. Several reports on OEMs suggest that 80% of total IT Costs occur after buying a new Equipment, owing to Maintenance Costs imposed by OEMs. This rise in the price worsens as the Equipment crosses its end of Service Life.

Cisco, IBM, HPE etc issue EOL and EOSL for your Equipment. These dates vary depending on the system. OEM then renders your Equipment out of the Market, they stop MArketing, Selling and Servicing that Equipment. They begin imploring you to to for "Upgrades" and "Better" Assets than your previous Equipment. However, more often than not, you wish to retain the Equipment. You choose this option when you realize that the Equipment is fully functional and capable of delivering performance for at least 2 to 3 more years. Getting rid of them is simply a wasteful IT expenditure.

Once you've decided that you wish to retain your current equipment, you will have to opt for Post-warranty Services by OEM. However, instead of solving the Problem and maintaining the Longevity of your Equipment, the ever-escalating prices of OEM Post-warranty Contracts further add to the bill.This uneconomical expenditure eventually brings down the Return on Investment (ROI) for that Equipment. The Post-warranty Services are so overpriced that buying new Equipment seems like a better IT spend to you.

The entire Business Model of OEM revolves around making a sale. Pushing new Equipment after rendering them Out-of-the-market is a strategic move to let you buy new Equipment that you dont even need. However, there is a solution : Third Party Maintenance Services.

Thomastech Third-Party Maintenance Services ; Your key to Efficient Data Center Hardware Management

Most IT analysts believe Third-party Maintenance Services fare much better than OEM Services. An Enterpise can employ Third-party Maintenance Services for almost all End-of-life OEM Equipment. With a trusted Third-party Maintenance Service Provider such as Thomastech, you can expect the following for your Organization.

  1. Economically better : You can save up to 80% on Total Equipment Maintenance Expenditure compared to Traditional OEM Maintenance Support. TPM Providers prioritize keeping your Device functional for as long as possible instead of pushing new Equipment on you. Once your Equipment's EOL/EOSL Agreements have terminated, switch to TPM Services. TPM Providers make sure your Equipment continues to deliver high-performance instead of replacing it unnecessarily.
  2. Well rounded Engineers : TPM Service Providers are adept at maintaining Equipment from various Brands. they are TPM-certified and OEM-certified. TPM Engineers specialize in supporting and servicing multiple brand equipment, and not just one, unlike OEMs. With straightforward support escalation procedures and coverage of numerous brand equipment, TPM Services emerge as a clear solution.
  3. Customization Capabilities : OEMs implement the Services in their Agreement instead of providing nuanced solutions to your IT needs. Since all Organization's problems are different, TPM delivers Customized Services aligned with your Data Center's demands instead of their own. They do so by proposing Custom-made SLA Agreements that sync with your Enterprise's needs.

Thomastech : A leading Network Third-party Hardware Maintenance Service Provider

Third-party Maintenance Services are independent of existing OEM Services. When going for a TPM Service, make sure you choose only the best. An ideal Third-party Maintenance Provider accomplishes the following :

  1. Ensure timely delivery of Replacement Parts
  2. Have a sound knowledge of IT Assets, Sharp Problem-solving Skills and an eye for detail.
  3. Have a keen interest in creating Customized Maintenance Plans, Services and Billing for your Organization.
  4. Have necessary Certifications of both OEM and TPM.
  5. Have a proven track record of serving Clients globally and providing them with customized SLAs.
  6. Provide Solutions for cutting down Maintenance CapEx.
  7. Address Issues related to your Data Center on an urgent basis and have an on-time response.
  8. Provide remote monitoring, IT Asset Disposal (ITAD) Services, Co-terming and other best practices.
  9. Deliver continued service for End-of-life Service Life Equipment for as long as the Technology and Equipment can work.
  10. Deliver excellent Customer Service with no hidden costs.
  11. Support Multi-vendor Equipment such as HPE, Cisco, IBM, Dell EMC and other significant OEMs without the hassle of maintaining multiple contracts.

Reach Out to thomastech, Your Professional Third-Party Maintenance Provider

Covering all the above Services and having repair rates greater than 90% in the first visit itself, Thomastech delivers industry leading Third-party Maintenance Solutions. Thomastech Data Center Support Services are your one stop destination for your Organization's Hardware Maintenance needs. With a Customer first approach and timely response, we help you cut down on wasteful IT Expenditure and create an IT ecosystem which is both functional and profitable. Get in touch with our seasoned Professionals and certified Engineers and experience an affirmative change in your IT ecosystem management today.

To schedule a private conference answering your questions and evaluating your IT systems and strategies, call us at 1(330) 225-3117 or send an email to info@thomastechllc.com.

Hitachi VSP 5600

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The Hitachi Virtual Storage Platform 5000 series is a data storage solution for enterprises that supports block, file, and mainframe applications. It includes the Hitachi Ops Center management software suite for efficiency, data security, enhanced analytics, and centralised administration. The VSP series 5000 have Max. Number of drivers, including spares- 33 NVMe SCM, 96 NVMe and 768 SFF SSD. To accommodate up to 33 million IOPS and 69PB of data, Hitachi Accelerated Fabric can scale from twin controllers with quad CPUs to 12 controllers with 24 CPUs. It has a lightning-fast 39μs Minimum Response Time. Due to the controller architecture, scaling up the system results in a more resilient solution and provides 99.999999 per cent data availability. Additionally, the platform supports various media types combined on the same storage platform, including SAS FMD, SSD, HDD to NVMe SSD, and SCM media.

Hitachi VSP 5200

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The Hitachi Virtual Storage Platform 5000 series is a data storage solution for enterprises that supports block, file, and mainframe applications. It includes the Hitachi Ops Center management software suite for efficiency, data security, enhanced analytics, and centralised administration. The VSP series 5000 have Max. Number of drivers, including spares- 33 NVMe SCM, 96 NVMe and 768 SFF SSD. To accommodate up to 33 million IOPS and 69PB of data, Hitachi Accelerated Fabric can scale from twin controllers with quad CPUs to 12 controllers with 24 CPUs. It has a lightning-fast 39μs Minimum Response Time. Due to the controller architecture, scaling up the system results in a more resilient solution and provides 99.999999 per cent data availability. Additionally, the platform supports various media types combined on the same storage platform, including SAS FMD, SSD, HDD to NVMe SSD, and SCM media.

Hitachi DS7160

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With a maximum of 16 Intel Xeon 8276L CPUs and up to 12TB of memory, the Hitachi Advanced Server DS7160 is a powerful server. Mother Board Revision: 12001509-006 BIOS/uEFI: UEFI: BIOS_PUR043.37.14.121 (06/02/2020) CPU: 16 Intel Xeon® Platinum 8276L Processor 2.20 GHz RAM: 12 TB Ports and Bus Types: 3 USB Ports 40 PCI Express X8 8 PCI Express X16 Video Adapter: Matrox Graphics Inc. G200 SE A (PCI) Host Bus Adapter: Emulex Corporation LPe31004 FC (Quad Port) , FibreChannel LSI Logic SAS 9300-8i , Serial SCSI (SAS) Emulex Corporation LPe31002 FC (Dual-Port) , FibreChannel LSI Logic MegaRAID SAS 9361-8i , Serial SCSI (SAS) Broadcom® SAS 9300-8E Host Bus Adapter , Serial SCSI (SAS) Emulex Corporation LightPulse LPe12002 8Gb/s Fibre Channel PCI Express , FibreChannel Intel X99 Chipset (DHX99 PCH) , Serial ATA (SATA) Hard Disk Drive: 2 SanDisk SDLF1DAM-400G , Serial ATA (SATA) 6 HGST Ultrastar SS300 (HUSMM3240ASS204) , Serial SCSI (SAS) Seagate® Enterprise Capacity 3.5 HDD v4 SAS, 4TB (ST4000NM0034) , Serial SCSI (SAS) Storage Area Network (SAN) Device: Hitachi Data Systems Hitachi Universal Storage Platform V

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