Thomastech's Third-Party Maintenance Services provide cost-effective hardware support for servers, storage, and networking equipment after OEM warranties expire. With flexible SLAs, global parts availability, and expert engineers, thomastech extends hardware lifecycles, reduces IT costs by 40-70%, and ensures business-critical uptime—making them a trusted alternative to OEM support.
What is Third-Party Maintenance (TPM)?
Simple Definition of TPM
Third-Party Maintenance (TPM) is hardware support provided by independent service providers after the Original Equipment Manufacturer (OEM) ends official support. TPM covers servers, storage, and networking equipment, offering businesses a cost-effective way to maintain and extend the life of their IT infrastructure.
🛠️ Learn more about TPM with thomastech
How TPM Supports EOL/EOSL Hardware
When OEMs declare hardware as End-of-Life (EOL) or End-of-Service-Life (EOSL), they stop providing support and spare parts. TPM providers step in to:
- Maintain critical systems with expert repairs and proactive maintenance.
- Supply essential spare parts to avoid forced hardware refreshes.
- Ensure continued reliability and uptime for legacy equipment.
🛡️ See how thomastech supports EOL/EOSL equipment
Why TPM is a Smart Alternative to OEM Contracts
TPM offers several advantages over OEM support:
- Cost Savings: 40-70% lower than OEM maintenance contracts.
- Flexible SLAs: Tailored to business needs, not OEM sales agendas.
- Multi-Vendor Support: Simplifies management of diverse hardware environments.
- Extended Hardware Lifecycle: Maximizes ROI on existing assets.
For businesses looking to reduce IT costs without sacrificing service quality, TPM is a strategic choice.
💡 Discover thomastech’s TPM advantages
🆘 Contact thomastech for a custom TPM proposal
📚 Read more about TPM benefits in our articles
🌐 Visit thomastech for expert maintenance solutions
Thomastech’s Approach to TPM
Focus on Maximizing Uptime and Reducing Costs
thomastech prioritizes keeping your critical systems running while significantly reducing support expenses. By offering proactive maintenance, fast parts dispatch, and responsive technical support, thomastech ensures:
- Minimal downtime for business-critical infrastructure
- Lower Total Cost of Ownership (TCO)
- Avoidance of unnecessary hardware refreshes
🛡️ See how thomastech delivers uptime and cost savings
Transparent, Flexible Service Level Agreements (SLAs)
thomastech’s SLAs are built around your unique business needs, not rigid OEM templates. Key features include:
- Customizable response and resolution times
- Clear contract terms with no hidden fees
- Flexibility to scale support as needs evolve
📑 Explore thomastech’s flexible SLA options
Direct Access to Level 3+ Engineers (No Call Centers)
When you need support, you connect directly with thomastech’s senior engineers:
- No outsourced call centers
- Immediate escalation to experienced Level 3+ technicians
- Fast, knowledgeable problem resolution
🆘 Contact thomastech for expert-level support
Tailored Support for Multi-Vendor, Multi-Generational Environments
thomastech specializes in supporting diverse IT infrastructures by:
- Managing hardware from multiple OEMs (Dell, HP, IBM, Cisco, Hitachi)
- Covering both legacy and current generation equipment
- Simplifying vendor management with one trusted partner
🛠️ Browse thomastech’s multi-vendor support capabilities
📚 Read more about thomastech’s TPM approach
🌐 Visit thomastech for tailored maintenance solutions
Hardware & Equipment Thomastech Supports
Servers
thomastech provides maintenance and support for enterprise-class servers from leading manufacturers:
- Dell PowerEdge series
- HP ProLiant servers
- IBM System x and pSeries
- Hitachi Advanced Servers (DS120, DS225, DS7160)
🖥️ Browse thomastech’s supported server products
Storage
Comprehensive support for storage platforms critical to enterprise environments:
- Hitachi Virtual Storage Platform (VSP) series
- NetApp SAN and NAS systems
- Dell EMC storage arrays
- HPE 3PAR storage solutions
💾 Explore thomastech’s storage maintenance services
Networking Equipment
Support for essential networking infrastructure, including:
- Cisco switches, routers, and firewalls
- Brocade SAN switches
- Juniper network hardware
🌐 See thomastech’s networking support capabilities
Spare Parts
thomastech maintains a deep inventory of critical replacement components:
- CPUs and processors
- Memory modules (RAM)
- Hard drives and SSDs
- RAID controllers, power supplies, fans
Fast parts availability ensures minimal downtime and extended hardware life.
🔧 Browse the full range of supported parts and equipment
🆘 Contact thomastech for hardware support
📚 Read more about thomastech’s hardware expertise
🌐 Visit thomastech for enterprise maintenance solutions
Key Benefits of Choosing Thomastech
40-70% Cost Savings Over OEM Support
thomastech consistently delivers significant cost reductions, helping businesses save 40-70% compared to traditional OEM support contracts. This frees up IT budgets while maintaining enterprise-grade service.
💡 See how thomastech reduces maintenance costs
Proactive Maintenance & Rapid Parts Dispatch
With a proactive approach, thomastech prevents downtime before it happens:
- Scheduled health checks and preventive diagnostics
- Rapid parts dispatch from global inventory depots
- 4-hour on-site response options for critical assets
🔧 Explore thomastech’s proactive service model
Extended Hardware Lifecycle Management
thomastech extends the life of your existing hardware by:
- Supporting EOL/EOSL equipment beyond OEM timelines
- Reducing the need for costly hardware refreshes
- Maximizing return on IT investments
🛠️ Learn how thomastech extends hardware lifecycles
Global Support Reach with Fast Response
With a global network of field engineers and parts depots, thomastech delivers:
- Consistent service across multiple locations
- Fast response times, regardless of geography
- Support tailored to enterprise-scale operations
🌍 See thomastech’s global support capabilities
Proven Results
thomastech’s track record includes real success stories of improved uptime and reduced costs.
📊 Read thomastech’s TPM success stories
🆘 Contact thomastech for a tailored proposal
🌐 Visit thomastech for comprehensive TPM solutions
Get Started with Thomastech
Step-by-Step Guide to Request a Quote
To begin with thomastech’s Third-Party Maintenance Services:
- Visit the Service Quote Request page.
- Provide details about your hardware (servers, storage, networking).
- Specify your desired Service Level Agreements (SLAs) and support requirements.
- thomastech will prepare a tailored proposal based on your infrastructure.
📝 Start your custom TPM proposal now
What to Expect During Onboarding
Once you approve the proposal, thomastech initiates a seamless onboarding process:
- Full asset discovery and audit of your existing hardware.
- Identification of EOL/EOSL systems needing coverage.
- Creation of a comprehensive support plan with clear SLAs.
- Setup of direct support channels for quick issue resolution.
🏢 Learn how thomastech customizes onboarding for your needs
How Thomastech Ensures Seamless Support Transition
Transitioning from OEM or another provider to thomastech involves:
- No service interruptions during the switch.
- Immediate activation of support coverage.
- Direct access to Level 3+ engineers from day one.
- Integration with your IT operations for streamlined support.
🔧 Discover thomastech’s seamless transition process
🆘 Contact thomastech support for onboarding assistance
🌐 Visit thomastech for more information
📚 Read about successful transitions in our articles
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