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What is Third-Party Maintenance in the Data Center?

Any Data Center's Server, Storage and Networking equipment is the backbone of the business. It is here that the most critical transactions take place. Accordingly, their Maintenance is quintessential to keep the business up and running. Yet, most business owners and IT Managers are dissatisfied with their current Maintenance Strategies. these Organizations primarily include those still dependent on Original Equipment Manufacturers' (OEM) Services.

The horizon of IT Infrastructure Maintenance in the Data Center ecosystem is expanding, and we are looking at new solutions to modern IT problems. More and more Data Center Owners are riding the new wave of Third-party Maintenance (TPM). They see it as a better alternative to traditional Maintenance offered by OEMs.

The Rise of Data Center Third-party Maintenance

Inadequacies in conventional OEM Services and a need for cost-effective strategies for Maintenance were the main driving forces of the emergence of Third-party Maintenance (TPM). TPM Services have delivered customizable and more economical solutions as compared to OEM. However the bias towards OEM is still strong since OEM Services seem more reliable. The general mindset is that the equipment providers are also better off for Maintenance. However, there has been a gradual shift towards Manufacturer-independent TPM Services for the following reasons :

1. Equipment Longevity : Once OEMs announce the EOL/EOSL of their equipment, they come up with upgraded versions of the same equipment. They render your old equipment expired and stop servicing and maintaining them. They do so in the name of technological advancements when it is only turning out to be a wasteful IT expenditure for you. Several studies on Data Center have shown that your equipment can continue to function for 3 to 5 years even after the EOL/EOSL announcements. Even if they offer Post-warranty Services, OEMs keep increasing the Service Charge by at least 15% annually. Thus, you are obligated to make the Replacement. Replacing your equipment suits OEM's agenda, not yours. TPMs, on the other hand, keep your equipment functional by providing innovative Post-warranty Services and timely delivery of Spare Parts. With meaningful upgrades and responsive IT Staff, TPMs make sure that the longevity of your Data Center equipment is maximum and that their Return-on-investment (ROI) is satisfactory.

2. More Savings : According to a study by Technogroup, Companies can have cost savings of 50% to 70% when they opt for Third-party Maintenance Services. the reasons are pretty evident. TPMs do not encourage unnecessary Hardware updates and keep your equipment functional for the long haul. They provide cost-effective Post-warranty Solutions with easy payment options and no hidden costs. Since the main agenda of TPM is keeping the Data Center functional instead of making a sale, TPM Services fare much better than OEM.

3. Multiple Equipment Coverage : According to another Technogroup study, about 78% of Companies with Data Centers employ Hardware from numerous Manufacturers. 31% of those Companies have components from 2 to 5 manufacturers, while 47% use between 5 and 7 manufacturers. This diversity of equipment in Data Centers means maintaining multiple contracts for every manufacturer. In addition, when there is a malfunction in the Data Center, OEMs hardly take accountability and blame each other for the crisis instead of solving the problem. Third-party Service Providers, on the other hand, take care of any such Hardware issues, no matter the equipment's brand. They have skilled engineers who have both TPM and OEM Certifications. Therefore, a single Third-party Maintenance Provider is enough for your Data Center Maintenance needs. With TPMs, every Service Agreement comes under a single Contract. This eliminates the hassle of juggling multiple Contracts for various equipment manufacturers since a single TPM Service Provider takes care of everything. Thus, TPMs reduce confusion by decreasing the number of contracts. In fact, 71% of Companies find a single Contract for all Service Agreements to be a future-oriented alternative to multiple Agreements.

4. Spare Parts Availability : Certified TPM Professionals are known for providing Next Business day (NBD) parts and on-site spare kits. TPMs provide prompt solutions with timely availability of Hardware parts. thomastech provides highly cost-effective Post-warranty Services and guarantees NBD delivery/replacement of all types of Hardware. In the case of OEMs, you will be shipped replacement parts from their warehouse in a different part of the world. On te other hand, TPM Providers have warehouses in different parts of the wold, ensuring that the Client receives Hardware parts from the nearest warehouse. Therefore, TPMs can address system malfunctions and repairs swiftly and efficiently.

5. Better Service : OEMs necessitate Hardware upgrades even when your equipment can continue serving you for years after declared "expired". This is not the case with TPMs. The Business model of TPMs is based on extending the life cycle of IT equipment instead of replacing it with new ones. They focus on maximizing the ROI of your Data Center and minimizing wasteful IT expenditure. Due to this action plan, they can now focus on providing affordable Maintenance Solutions and timely Service instead of robbing you blind. A professional third-party Maintenance Company such as thomastech provides flexible Service Level Agreements (SLAs) including the services that you truly want.

thomastech : A Global Leader in Third-party Maintenance

thomastech is a third-party maintenance leader in managing enterprise hardware servers and data storage with certified, professional IT support. Our company professionals provide scalable support that will expand as your needs grow.

thomastech ensures that you invest your resources strategically in Data Center Equipment Management. With thomastech, wasteful expenditure in Data Center Maintenance can be minimized at least 75%. We focus on providing cost-effective Maintenance Strategies that work for you. thomastech empowers your business and helps increase efficiency without burning a hole in your pocket. To save money, avoid interruptions, and keep your Data secure, partner with our adept team of Professionals and manage your Hardware and IT resouces efficiently.

Visit the thomastech website to learn more about how we will enhance your entire team and efforts while providing expert and economical support.

And to set up a confidential consultation and evaluation, call the experts at thomastech at 1-330-225-3117 or send us an email at trent@thomastechllc.com

Hitachi VSP 5600

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The Hitachi Virtual Storage Platform 5000 series is a data storage solution for enterprises that supports block, file, and mainframe applications. It includes the Hitachi Ops Center management software suite for efficiency, data security, enhanced analytics, and centralised administration. The VSP series 5000 have Max. Number of drivers, including spares- 33 NVMe SCM, 96 NVMe and 768 SFF SSD. To accommodate up to 33 million IOPS and 69PB of data, Hitachi Accelerated Fabric can scale from twin controllers with quad CPUs to 12 controllers with 24 CPUs. It has a lightning-fast 39μs Minimum Response Time. Due to the controller architecture, scaling up the system results in a more resilient solution and provides 99.999999 per cent data availability. Additionally, the platform supports various media types combined on the same storage platform, including SAS FMD, SSD, HDD to NVMe SSD, and SCM media.

Hitachi VSP 5200

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The Hitachi Virtual Storage Platform 5000 series is a data storage solution for enterprises that supports block, file, and mainframe applications. It includes the Hitachi Ops Center management software suite for efficiency, data security, enhanced analytics, and centralised administration. The VSP series 5000 have Max. Number of drivers, including spares- 33 NVMe SCM, 96 NVMe and 768 SFF SSD. To accommodate up to 33 million IOPS and 69PB of data, Hitachi Accelerated Fabric can scale from twin controllers with quad CPUs to 12 controllers with 24 CPUs. It has a lightning-fast 39μs Minimum Response Time. Due to the controller architecture, scaling up the system results in a more resilient solution and provides 99.999999 per cent data availability. Additionally, the platform supports various media types combined on the same storage platform, including SAS FMD, SSD, HDD to NVMe SSD, and SCM media.

Hitachi DS7160

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With a maximum of 16 Intel Xeon 8276L CPUs and up to 12TB of memory, the Hitachi Advanced Server DS7160 is a powerful server. Mother Board Revision: 12001509-006 BIOS/uEFI: UEFI: BIOS_PUR043.37.14.121 (06/02/2020) CPU: 16 Intel Xeon® Platinum 8276L Processor 2.20 GHz RAM: 12 TB Ports and Bus Types: 3 USB Ports 40 PCI Express X8 8 PCI Express X16 Video Adapter: Matrox Graphics Inc. G200 SE A (PCI) Host Bus Adapter: Emulex Corporation LPe31004 FC (Quad Port) , FibreChannel LSI Logic SAS 9300-8i , Serial SCSI (SAS) Emulex Corporation LPe31002 FC (Dual-Port) , FibreChannel LSI Logic MegaRAID SAS 9361-8i , Serial SCSI (SAS) Broadcom® SAS 9300-8E Host Bus Adapter , Serial SCSI (SAS) Emulex Corporation LightPulse LPe12002 8Gb/s Fibre Channel PCI Express , FibreChannel Intel X99 Chipset (DHX99 PCH) , Serial ATA (SATA) Hard Disk Drive: 2 SanDisk SDLF1DAM-400G , Serial ATA (SATA) 6 HGST Ultrastar SS300 (HUSMM3240ASS204) , Serial SCSI (SAS) Seagate® Enterprise Capacity 3.5 HDD v4 SAS, 4TB (ST4000NM0034) , Serial SCSI (SAS) Storage Area Network (SAN) Device: Hitachi Data Systems Hitachi Universal Storage Platform V

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