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Why Third-party Maintenance and not OEM?

Data Center Maintenance involves keeping Equipment in top form. This includes the Maintenance of Server, Storage and Networking Equipment. According to Gartner, Maintenance Costs swallow 15 to 20% of the Total Enterprise IT Budget. Managers must constantly reduce and control these expenses. A trusted Third-party Maintenance Provider like thomastech can save upto 80% of your IT Expenditure.

OEMs vs TPMs

The EOL/EOSL date of your Equipment is announced by Cisco, IBM, HPE etc. As soon as your equipment expires, OEM presents you with two choices. Either replace your Equipment with new Equipment or opt for Post-warranty charges for your existing Equioment.

As soon as the EOL/EOSL terminates, OEM necessitates a Hardware upgrade. These Hardware upgrades are done in the name of providing superior equipment. However, the equipment may continue to function in its optimal state even after OEMs render it expired. Suppose you choose to retain the aged Equipment, the Post-warranty Maintenance of this Equipment is so overpriced that you are cornered into buying new Equipment altogether. OEMs leave you with such few and cost-extensive Post-warranty alternatives that you are forced to purchase new equipment.

IT experts claim that your Hardware can continue to serve you for at least 2 to 3 yers after expiration. However, the entire Business Model of OEMs is focused on making a sale. Your entirely functional equipment will have to be upgraded even if you don't want to replace it. The mandated replacements of functional equipment burn a hole in your pocket.

The Solution : Network Third-party Maintenance Provider

The expiration of your Equipment should be your cue to shift to a Third-party Maintenance Provider. Benefits from a Third-party Maintenance Provider such as thomastech can circumscribe the following :

1. TPM Engineers extend the Lifecycle of your Equipment by providing Servicing and timely Spare Parts delivery. They reduce long-term IT costs with asset upgradation only when required. In addition, they provide affordable Post-warranty EOL and EOSL Services which help you save way more than OEM Services. TPMs offer extended coverage plans of equipment to maximize their longevity.

2. TPMs provide customized SLAs with affordable Maintenance Pricing. Unlike OEMs, TPM SLAs include only the services that you need. Thus you don't pay extra unnecessarily. Since every Organization's needs differ, customizable SLAs eliminate wasteful expenditure on services you might not even require.

3. TPM Engineers provide troubleshooting and real-time monitoring service for multiple brands of equipment. They ensure that your data is backed up safely and instantly restorable in case of interruptions. They install essential updates and security protection to keep your systems running smoothly to protect you against data breaches or cyber invasions.

  1. OEMs maintain and service only one brand, their own. On the other hand, TPM Engineers are trained to service multiple Brands. They have OEM and TPM Certifications, and you can get all your Hardware Solutions from just one TPM Provider. Suppose your Enterprise uses Equipment from multiple Brands, which is usually the case, you will have to juggle numerous OEM Contracts fr each Equipment Brand. Switching to TPMs eliminates the problem of maintaining multiple contracts as all service agreements come under one contract.
  2. In addition, your buying power increases by a margin when working with a global Third-party IT Hardware Maintenance Company. Third-party Maintenance Solutions focus on providing Customized Services that will extend the Lifecycle of IT Equipment instead of burning a hole in your pocket.
  3. Better Customer Service : OEM Reps implore you to buy new equipment even when you don't need it. You might also experience penalty costs and delays should you go for its customization in your Hardware Maintenance Agreements. On the other hand, Third-party Maintenance Providers have a customer centric approach. They listen to your problems more proactively. The ability to approach problems without burning a hole in your pocket sets TPMs apart through OEM Services. With TPM, you can opt for technology refreshes when you need them. You are independent of the refresh cycles of OEM.

How to Implement TPM on your Current Functioning

Before opting for TPM, you must ensue that it is in sync with OEM Agreements. A Hybrid Model helps you increase the Life Cycle's Longevity and manage upgrades. An Organization needs to find the right moment where it can incorporate TPM Services with an OEM Ecosystem. If you run an Enterprise, you must keep the following approaches in mind to create a Hybrid Model.

Initial period : Before the first Contract Renewal ususally lasts for one or theree or five years. OEM covers software upgrades in this period. You can work with OEM services for the initial years of the lifecycle of the IT Asset.

Limiting OEM Services : Gradually lower your dependence on OEM Support and limit their aid to Software upgrades only.

Just before Contract Renewal : When your Renewal is coming close, OEMs implores you to buy new hardware, firmware, software etc. Switch to TPM before the expiration (preferably in the third or fourth year of service life)

Conditional use of OEM : Maintaining OEM Services for critical hardware such as Networking Assets is recommended. Employ TPM Services only for specific equipment.

Contact thomastech : A trusted Third-party Maintenance Provider

At thomastech, we are passionate about increasing your efficiency and empowering you with a system of IT Asset Management that meets your demands. We are a group of experienced and highly qualified industry experts who help you throughout your Hardware Maintenance Journey. With low-cost solutions which work for you instead of against you, we create an ecosystem whwrein high-performance takes the front seat. We provide excellent customer service with lucrative solutions since our primary target is customer satisfaction, not sales.

For more information, visit the thomastech website where you may learn more and even submit any questions or requests you may have.

Alternatively, you may speak directly to one of our professionals at +1-(330)-225-3117.

Hitachi VSP 5600

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The Hitachi Virtual Storage Platform 5000 series is a data storage solution for enterprises that supports block, file, and mainframe applications. It includes the Hitachi Ops Center management software suite for efficiency, data security, enhanced analytics, and centralised administration. The VSP series 5000 have Max. Number of drivers, including spares- 33 NVMe SCM, 96 NVMe and 768 SFF SSD. To accommodate up to 33 million IOPS and 69PB of data, Hitachi Accelerated Fabric can scale from twin controllers with quad CPUs to 12 controllers with 24 CPUs. It has a lightning-fast 39μs Minimum Response Time. Due to the controller architecture, scaling up the system results in a more resilient solution and provides 99.999999 per cent data availability. Additionally, the platform supports various media types combined on the same storage platform, including SAS FMD, SSD, HDD to NVMe SSD, and SCM media.

Hitachi VSP 5200

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The Hitachi Virtual Storage Platform 5000 series is a data storage solution for enterprises that supports block, file, and mainframe applications. It includes the Hitachi Ops Center management software suite for efficiency, data security, enhanced analytics, and centralised administration. The VSP series 5000 have Max. Number of drivers, including spares- 33 NVMe SCM, 96 NVMe and 768 SFF SSD. To accommodate up to 33 million IOPS and 69PB of data, Hitachi Accelerated Fabric can scale from twin controllers with quad CPUs to 12 controllers with 24 CPUs. It has a lightning-fast 39μs Minimum Response Time. Due to the controller architecture, scaling up the system results in a more resilient solution and provides 99.999999 per cent data availability. Additionally, the platform supports various media types combined on the same storage platform, including SAS FMD, SSD, HDD to NVMe SSD, and SCM media.

Hitachi DS7160

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With a maximum of 16 Intel Xeon 8276L CPUs and up to 12TB of memory, the Hitachi Advanced Server DS7160 is a powerful server. Mother Board Revision: 12001509-006 BIOS/uEFI: UEFI: BIOS_PUR043.37.14.121 (06/02/2020) CPU: 16 Intel Xeon® Platinum 8276L Processor 2.20 GHz RAM: 12 TB Ports and Bus Types: 3 USB Ports 40 PCI Express X8 8 PCI Express X16 Video Adapter: Matrox Graphics Inc. G200 SE A (PCI) Host Bus Adapter: Emulex Corporation LPe31004 FC (Quad Port) , FibreChannel LSI Logic SAS 9300-8i , Serial SCSI (SAS) Emulex Corporation LPe31002 FC (Dual-Port) , FibreChannel LSI Logic MegaRAID SAS 9361-8i , Serial SCSI (SAS) Broadcom® SAS 9300-8E Host Bus Adapter , Serial SCSI (SAS) Emulex Corporation LightPulse LPe12002 8Gb/s Fibre Channel PCI Express , FibreChannel Intel X99 Chipset (DHX99 PCH) , Serial ATA (SATA) Hard Disk Drive: 2 SanDisk SDLF1DAM-400G , Serial ATA (SATA) 6 HGST Ultrastar SS300 (HUSMM3240ASS204) , Serial SCSI (SAS) Seagate® Enterprise Capacity 3.5 HDD v4 SAS, 4TB (ST4000NM0034) , Serial SCSI (SAS) Storage Area Network (SAN) Device: Hitachi Data Systems Hitachi Universal Storage Platform V

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